Support Info FAQ
Free ground shipping for any purchase over $49 USD (excluding sales tax) within the lower 48 Contiguous States. The shipping cost for any purchase below $49 USD (excluding sales tax) will be calculated based on the carrier’s regional shipping costs.
Multiple purchase orders cannot be combined to meet the free ground shipping requirement. The $49 USD minimum must be met in a single purchase order.
Shipping charge will be added at checkout for all Hawaii and Alaska customers.
Sales tax and any other taxes that may apply are calculated by state.
Your order’s tracking number will be automatically provided once the order has been processed (typically within 48 hours, excluding weekends and holidays).
Your tracking number can also be located through your account on Shopify’s “Shop App.”
Restricted Shipping Methods and Locations
P.O. Boxes, APO/FPO, Commercial Mailboxes, and all off-shore U.S Territories and possessions, such as Puerto Rico. We currently do not ship to these areas.
You can cancel an order within 2 hours of placing it.
However, beyond 24 hours, the order is either being processed or already processed, and therefore cannot be canceled.
Returns & Exchanges
Have an issue with the product? Please contact our friendly customer support first, and we’ll do our best to take care of you.
For returns and exchanges, please return the product(s) within 30 days to avoid delays and extra fees.
The product(s) must be purchased from an authorized reseller for use in the United States and returned in new/sellable/unused condition to qualify for a complete return & refund. (See refund policy.)
Any costs associated with return shipping will not be covered or refunded by KAJA AUDIO.
Prior to returning a product(s), you must provide the associated order number and the reason for return or exchange in the RMA form prior to submitting it.
Step-By-Step Return Instructions
Please fill out and submit the RMA form (at the bottom of this page), including the order number and reason for return or exchange.
Once the RMA form is submitted, the return process will begin.
Be sure to print out the completed RMA form and include it inside the return package. (Otherwise, there may be a delay in completing the return process.). Securely pack the product(s) in the original packaging, including charger and charging cable (e.g. any accessories came with original packaging).
Returns must be postmarked within 30 days of original receipt. Clearly label the package for return using the following
1261 W State St.
Ontario, CA 91762
Ship the package from your nearest post office or another carrier of your choice. Please make sure to affix the appropriate amount of postage.
It is highly recommended that you obtain a tracking number and any relevant insurance when shipping your return. KAJA AUDIO is not responsible for any returns that may be lost or damaged in transit.
All returns are inspected by KAJA AUDIO staff to ensure the product was not used, and is in new, sellable condition with original packaging. Once the returned product is verified to meet the expectations outlined above, a full refund of the original purchase price will be issued to the original payment used to make the original purchase.
Any costs associated with return shipping will not be
refunded by KAJA AUDIO.